Services

This annex provides an overview of the core services Axaz delivers—what each service includes, the value it creates, and examples of the typical deliverables you can expect. Our mission is to act as a catalyst for digital transformation by empowering your organization with modern architecture, data-driven insight, automation, and efficient ways of working.

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Through our combined expertise in strategy, technology, integration, data, and delivery execution, we help businesses streamline operations, modernize digital platforms, and unlock long-term value. Whether your goals involve optimizing processes, building future-proof applications, improving data quality, or accelerating innovation, Axaz brings the structure, leadership, and hands-on delivery required to succeed.

Description:

Axaz delivers comprehensive services in Enterprise Architecture (EA), bridging the gap between strategy and execution. We optimize your organization's structure, processes, and technology to drive strategic objectives. Axaz designs and implements detailed blueprints that align your IT infrastructure with business goals, ensuring continuous oversight. By providing a holistic view of your enterprise, we enable you to reduce complexity, cut costs, and make the strategic investments necessary to stay ahead of the competition.

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Typical Deliverables:

• Current State Analysis: Comprehensive documentation of your existing IT landscape, capabilities, and objectives using modern, future-oriented architecture tooling.
• Target State Design: Development of conceptual and logical architecture models that support your future business strategy.
• Roadmap & Transition Plan: An actionable, phased strategy for migrating from your current environment to the desired target state.
• Digital Transformation Leadership: Strategic execution of digital blueprints. Axaz can act as program leaders and architects to guide transformation, as well as an executing implementation partner.
• Architecture Principles & Guidelines:  Establishment of standards and best practices to ensure consistency, strategic alignment, and future-proof technology choices.
• Technology Stack Strategy: Expert recommendations on the optimal platforms and technologies to support your specific needs.
• System Selection & Evaluation: Advisory support in evaluating and acquiring technologies that best fit your business requirements.
• Process Optimization: End-to-end mapping of existing workflows, followed by the design and implementation of optimized, efficient target processes.
• Architect-as-a-Service: Flexible resource augmentation where Axaz experts integrate into your team to provide ongoing enterprise architecture capabilities.
• IT Strategy Development: Creation or refinement of IT strategies to ensure they match business needs and capitalize on future market opportunities.
• AI Maturity Assessment: A strategic evaluation of your organization's readiness to adopt Artificial Intelligence, including a roadmap for capability improvement.

Description:

Application development service brings your ideas to life by crafting bespoke software solutions. From web and mobile applications to custom enterprise tools, we cover the entire development lifecycle, ensuring high-quality, scalable, and user-friendly products tailored to your specific needs. We specialize in automating business processes through agile and efficient development, customizing solutions to meet specific business requirements and enabling the automation and digitization of manual tasks to unlock significant value by enhancing speed, accuracy, and productivity.

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Typical Deliverables:

• Requirements Specification: Detailed functional and non-functional requirements.
• Technical Design Documentation: Architecture, database schema, API specifications.
• Low code development: Using Appfarm and Power apps to create business applications
• Customer / employee journey mapping: Mapping and optimizing of customer / employee journeys
• Development: Using modern tools utilizing AI or Low/no code development solutionsSource Code: 
• Application testing:  Well-documented and tested application code.
• User Interface (UI) & User Experience (UX) Designs: Wireframes, mockups, and prototypes
• Testing Reports: Unit, integration, and user acceptance testing results.
• AI-Powered Applications – Design and delivery of applications with embedded AI capabilities (chatbots, predictive analytics, personalization, automation), leveraging AI-enhanced development practices for faster delivery and higher quality.

Description:

Seamless integration is essential for modern businesses. At Axaz, we specialize in connecting systems, applications, and data sources to create a unified and efficient operational environment. By eliminating data silos, automating workflows, and streamlining master data management, we ensure consistency and reliability across the enterprise.

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We aim to be at the forefront of the integration field, building expertise in future-oriented technologies. Our services cover the full lifecycle of integration: from design and development to management and continuous adaptation as business needs evolve. This allows organizations to remain agile, scalable, and prepared for change.

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Typical Deliverables:

• AI Agent Orchestrator: Agent Monitoring, Error Notification & Usage Reporting
• Integration Strategy & Design:  Blueprints for data flows, APIs, and middleware solutions.
• API Development & Management: Creation, documentation, and lifecycle management of robust APIs.
• Integration Connectors: Custom-built or off-the-shelf connectors for seamless system communication.
• Data Transformation & Mapping Rules: Logic to convert and standardize data formats across systems.
• Testing & Verification: Comprehensive testing cycles to ensure accuracy, stability, and reliability.
• Monitoring & Alerting Solutions: Tools to proactively track integration performance and health.

Description:

Data & Insight focuses on enabling the organization to make informed, data-driven decisions by ensuring that data is collected, structured, validated, and presented in ways that create real business value. This includes the full lifecycle of data—from ingestion and storage, to transformation, modelling and visualization.
The goal is to establish a reliable and scalable data foundation, combined with intuitive analytical solutions, which together empower both operational and strategic decision-making across the company.

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Typical Deliverables:

• Documentation, training & capability building: Materials, workshops, and training sessions that help the organization understand, use, and maintain the data and insight ecosystem.
• Data platform architecture & implementation: Design and development of robust, scalable data platform components, including data lakes, data warehouses, and ETL/ELT pipelines.
• Data modelling & governance structures: Creation of well-structured data models, master data definitions, metadata frameworks, and quality controls that ensure consistency and trust in data.
• Automated data ingestion & transformation pipelines: Development of repeatable, high-quality data flows supporting internal and external data sources.
• Self-service analytics enablement:Establishment of curated datasets, semantic layers, and governed environments that enable users to explore data independently.
• Reporting & dashboard development: Design of insights-driven dashboards and reports that provide actionable perspectives on operational and strategic KPIs.
• Advanced analytics and insight generation: Use of statistical analysis, forecasting models, and machine-learning techniques to support deeper decision-making needs.
• Data quality monitoring & process optimization: Tools and routines that proactively monitor data completeness, accuracy, and reliability, enabling continuous improvement.

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The service Data & Insight is a continuation of the previous services Data warehouse and Business Intelligence.

Description:

Our Business Intelligence (BI) services transform raw data into actionable insights that support strategic decision-making. At Axaz, we deliver Analytics as a Service to meet the growing demand for standardized and automated reporting. By implementing interactive dashboards, reports, and analytical tools, we give organizations a clear, real-time view of their performance—highlighting trends and key performance indicators.
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We specialize in developing, publishing, and managing dashboards that ensure leaders and employees alike always have access to high-quality, up-to-date insights. This minimizes the risks of manual reporting errors, streamlines reporting processes, and allows employees to focus on value-added tasks while we handle preparation, quality assurance, and error resolution.

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Typical Deliverables:

• Data Training: Workshops to empower users to leverage BI tools effectively.
• BI Strategy & Roadmap: A structured plan for implementing and evolving BI capabilities.
• Interactive Dashboards & Reports: Real-time visualizations of key metrics and trends.
• Ad-hoc Query & Analysis Tools: Self-service functionality for exploring and analyzing data.
• Predictive Analytics Models: Forecasting and scenario modeling based on historical patterns.

Description:

We help you maximize the power of HubSpot CRM to manage customer relationships, streamline sales processes, enhance marketing efforts, or customer service. Our CRM service covers everything from initial implementation and customization to ongoing support and optimization, ensuring you get the most out of your investment. We offer a AI powered CRM system service catered to businesses seeking a comprehensive and user-friendly platform to manage their customer interactions and enhance engagement, providing a centralized view of customer data and interactions to foster meaningful relationships and achieve a higher degree of customer satisfaction and loyalty.

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Typical Deliverables:

HubSpot Implementation & Onboarding

• User Enablement: User Training & Documentation.
• Account Technical Setup & Configuration: Tailoring the HubSpot portal to specific business needs.
• Data Management & Migration:
  
  • Secure transfer of existing customer data into the new CRM, ensuring data integrity and mapping. 
  • Custom Object & Property Creation: Defining data model, unique data fields and objects structure.
• HubSpot specific customization:
  
  • Sales, Marketing, and Service Tool Configuration: Customizing Hub-specific tools like pipelines, forms, landing pages, knowledge bases, ticketing systems, and other sales/marketing/service assets.
• AI and Process Automation: Setting up workflows for process automation and leveraging HubSpot's AI capabilities (Assistant and Agentts) for more enhanced automation.

CRM Audit & Strategy

• Current State Analysis: Reviewing existing HubSpot usage or data quality.
• Process Mapping: Defining the ideal sales, marketing or service processes before technical implementation.
• Recommendation Report: A roadmap for the HubSpot implementation or optimization.

Description:

Axacelerate is Axaz’s structured, end-to-end delivery framework designed to guide organizations from their current state into a future-ready state by combining business, technology, and organizational transformation into one unified model, focused on unlocking value through modern architecture, improved data quality, automation, and insight-driven decision-making.

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Built on agile principles and continuous delivery, Axacelerate helps organizations increase change capacity and strengthen governance while accelerating digital transformation.The framework supports both large-scale transformation initiatives and continuous improvement efforts, ensuring long-term scalability, adaptability, and measurable business value. By aligning methodology, organization, and technology, Axacelerate ensures that transformation is not only technical, but sustainable, embedded, and truly business-driven.

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Typical Deliverables:

• Transformation Roadmap: Prioritized, phased plan including milestones, dependencies and value realization steps.
• Agile Delivery Framework:  Definition of agile processes, continuous development and operations model, and delivery structure.
• Governance Model: Rules, roles and change management.
• KPIs & Value Measurement Framework – Metrics and reporting structure to measure progress, impact and business value.

Description:

Axaz offers a comprehensive suite of Managed Services that ensure the stable, secure, and efficient operation of your digital solutions. Managed Services focus on monitoring, maintaining, and continuously improving systems, applications, and platforms so they consistently support your business goals and strategies. With Axaz, you gain a partner who takes responsibility for day-to-day operations while also providing guidance, optimization, and modernization. This gives you peace of mind, predictability, and the freedom to focus on your core business, while we make sure your digital solutions remain scalable, cost-effective, and ready for future needs. Axaz offers three Managed Service levels Light, Standard and Extended—depeding on your need related levels of support and coverage.

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Typical Deliverables:

• Security Management: Monitoring, vulnerability assessments, and protective measures for business-critical data.
• Monitoring & Incident Management: Proactive monitoring of systems and applications with fast resolution and escalation.
• Reporting & Continuous Improvement: Regular reports, status updates, and recommendations for ongoing improvements.
• Performance Optimization: Continuous tuning and improvement to ensure stability and high performance.

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For a detailed description of Managed Service, please refer to: Annex H: Managed Service

Axaz distribute the following third party solutions:

• Boomi
• Azure
• Google Cloud
• Appfarm
• Ardoq
• Bizdesign
• Snowflake
• Power BI
• Amazon Redshift
• Hubspot
• Vic.ai
• Link Mobility

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Service descriptions and more information about the third party services can be delivered upon request or is specified in the Call-off. You may also refer to the third party’s web page to get more information about the service.

• Axaz Insight Tool (link to Service description)

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Service descriptions and more information about the third party services can be delivered upon request or is specified in the Call-off. You may also refer to the third party’s web page to get more information about the service.

Consultancy
Axaz can provide other consultancy services upon request.