Managed Service

Last modified at: June 17 2025

Managed Service is an IT solution where a provider manages and supports systems, offering predictable costs and allowing businesses to focus on core activities. Axaz provides a structured Managed Service Offering that helps make clients operations reliable and efficient. As a Managed Service Provider (MSP), we take on the responsibility of managing and supporting specific IT tasks or processes on behalf of our clients. This includes proactive monitoring, maintenance, and support of selected services or infrastructure, delivered through a subscription-based contract. Example of tasks are: Error reporting, troubleshooting and minor error corrections.

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Our core deliverables within the Managed Service

• Operational Management: Agreement for the operation and management of completed work put into production
• Advisory: Regular advisory services to ensure the work is heading in the right direction
• Availability and SLA Commitments: Guarantees availability according to the agreed SLA

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The value we create and the problems we solve

• Ensures continuity—what worked yesterday will continue to work today
• Knowledge is distributed and minimizes the risk of dependency on individuals
• Secures available capacity and provides advisory services through strong support channels
• Optimization and error correction through continuous improvements and rapid error handling
• Driving efficient execution through strong governance and the seamless implementation of routines and processes using optimized frameworks and methodologies
• Continuously reporting to client to ensure operational excellence

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The approach and collaboration model we apply

• Defined roles that Axaz can take on, with specific tasks performed on a regular basis
• The roles have different responsibilities depending on the Managed Service level
• Which roles Axaz assumes responsibility for is agreed with the customer, while remaining roles are managed by the customer.

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Axaz offers three Managed Service levels—Light, Standard and Extended—each providing increasing levels of support and coverage. For comprehensive details on our Managed Service, including service levels and features, please see the attached PDF.

Download: Managed Service

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Managed Service offering is currently available for most of Axaz’s services. For detailed information on our Managed Service, see the relevant PDFs for each service below.

Download: Managed Service - Application Development

Download: Managed Service - Enterprise Architecture

Download: Managed Service - CRM

Download: Managed Service - Integration

Download: Managed Service - Data and Insight